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GuiberShop is a service that receives your purchases in the US and delivers them to you in Mexico. You shop at any online store in the US, send the order to our warehouse in San Diego, CA, and we deliver it to your doorstep.
Everything permitted by Mexican law: clothing, technology, electronics, accessories, tools, household items, etc.
Due to customs restrictions, the following items are not permitted to be brought across the border:
VITAMINS/
SUPPLEMENTS/
MEDICINES
ARTICLES
SHARP
WEAPONS AND
ACCESSORIES
GRAINS/
SEEDS
ARTICLES FOR
HUNTING AND
ANIMALS
ALCOHOL
NATURAL
PLANTS
MATERIALS HAZARDOUS AND
EXPLOSIVE
You can shop at any online store in the US that does not ship to Mexico.
You can shop at any online store in the US that does not ship to Mexico.
If you require any special merchandise such as machinery or a product that is not available in online stores, you can contact us via WhatsApp and we will provide you with a solution.
How long will it take for my order to arrive in Mexico?
Depending on the delivery city, our advisors will keep you informed about the arrival of your package within three days.
What happens if my package
is delayed?
If this occurs, for customs or logistics reasons, we will keep you informed.
We always strive to fulfill our delivery promise of 3 days, depending on the city.
Can I track my shipment?
Yes. We will send you a tracking number and real-time updates on the status of your order.
Is my package insured?
Packages can be insured against material damage at an additional cost. In such cases, it is advisable to discuss this with our advisors during the shipping process to Mexico.
What should I do if I have a
problem with my order?
You can contact us via WhatsApp. We offer personalized support to resolve any issues.
Can I return a product
before crossing into
Mexico?
Yes, it is possible, provided that the store where the purchase was made offers this option. In this case, the customer completes the corresponding procedure and the GUIBERSHOP team assists with the return of the products.
Can I return a product
once I have received it at my
address in Mexico?
It is not possible to make returns from Mexico. To avoid this, our team carries out the necessary inspections on each product to ensure that they are shipped in perfect condition.
